The Silk Trend's Return Policy

For International Customers,

 

CANCELLATION POLICY 

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1. Orders once placed can not be cancelled or modified for any reason.

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RETURN POLICY

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1. We have a generous 48 hours no-questions-asked return policy for most of our products. If you are unsatisfied with your purchase for any reason, we will take it back. 

2. To initiate returns contact us within 48 hours from the time of receiving the product Via email or WhatsApp & product must be shipped back within 3 business days.

3. Customers are responsible for ‘Return and Exchange’ postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

4. The customers are responsible for sending the product back to our Warehouse in India.

5. Refund will be processed in the form of store credit that can be used for future purchases. The store credit will have validity of 1 year. 

6. Store credit will be issued for the product price paid by the customer. 

7. Please allow 3-5 business days after the product is received back to processing of store credit. 

8. If you have any questions, you can contact us at support@thesilktrend.com

9. In case if you request to refund instead of store credit, refund will be processed after the payment processing fee are 5% of the order value with a minimum fee of $5 USD which will be deducted plus 10% Administration cost to cover service and handling expenses.

 

Apart from condition reserved herein above, the following products shall not be eligible for return or exchange viz:

• We do not accept return or exchange for any products from "Exclusive Premium" section as they are exclusively made on order only.

• Any product that exhibits physical damage to the product or is not in the original condition

• If the product is customized for you (e.g - lehengas with custom stitching or sarees with fall & edging, stitched blouses, etc)

• Lehengas that are made to order (labelled as pre-order) are not eligible for return / exchange either. This is because these products are uniquely produced on-demand.  

• 100% Pure Silk Sarees & Dupattas are not eligible for return. These are unique handwoven pieces that are produced solely on demand.  

• Multiple returns from the same customer are also not accepted within a short time frame. E.g - customers that order 3+ products within a month, only up to 30% of the total order value can be returned or exchanged. This clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous return policy.   

• Orders placed using store credit (either part or in full) are not eligible for return or exchange.

• Orders placed using store credit (either part or in full) are not eligible for any discounts.

 

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EXCHANGE POLICY

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We gladly accept exchange with following conditions
 

1. Item must be return with it's original state including tag and packaging.

2. Buyer will be responsible to send the product back to our warehouse in India.

3. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

4. As we're offering free shipping, we won't be able offer you free shipping on exchange. So buyer will be responsible to pay shipping charges for exchange item as per FedEx, DHL, Aramax or any other shipping company you would prefer to use.​

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For Customers from INDIA,

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CANCELLATION POLICY 

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1. Orders once placed can not be cancelled or modified for any reason.

​

RETURN POLICY

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1. We DO NOT accept return for any reason except if you find a defect but we would need package opening video capturing the defect.

2. To initiate returns contact us within 24 hours from the time of receiving the product Via email or WhatsApp.

3. Customers are responsible for ‘Return and Exchange’ postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

4. The customers are responsible for sending the product back to our Warehouse in India.

5. Refund will be processed in the form of store credit that can be used for future purchases. The store credit will have validity of 1 year. 

6. Store credit will be issued for the product price paid by the customer. 

7. Please allow 3-5 business days after the product is received back to processing of store credit. 

8. If you have any questions, you can contact us at support@thesilktrend.com

9. Payment processing fee are 5% of the order value with a minimum fee of $5 USD which will be deducted plus 10% Administration cost to cover service and handling expenses.

 

Apart from condition reserved herein above, the following products shall not be eligible for return or exchange viz:

• We do not accept return or exchange for any products from "Exclusive Premium" section as they are exclusively made on order only.

• Any product that exhibits physical damage to the product or is not in the original condition

• If the product is customized for you (e.g - lehengas with custom stitching or sarees with fall & edging, stitched blouses, etc)

• Lehengas that are made to order (labelled as pre-order) are not eligible for return / exchange either. This is because these products are uniquely produced on-demand.  

• 100% Pure Silk Sarees & Dupattas are not eligible for return. These are unique handwoven pieces that are produced solely on demand.  

• Multiple returns from the same customer are also not accepted within a short time frame. E.g - customers that order 3+ products within a month, only up to 30% of the total order value can be returned or exchanged. This clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous return policy.   

• Orders placed using store credit (either part or in full) are not eligible for return or exchange.

• Orders placed using store credit (either part or in full) are not eligible for any discounts.

 

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EXCHANGE POLICY

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We DO NOT accept exchange with any conditions.
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